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Owned and operated by Northern Starz, we welcome every question about your patio, pergola, or sauna order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, please contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions and how to initiate a return.
Can I exchange an item for a different style or color?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the style or color you prefer. Our team can walk you through the steps if needed.
What materials are used in your patio furniture?
Our patio furniture sets feature weather-resistant frames, UV-protected fabrics, and rust-resistant hardware designed to hold up through sun, rain, and seasonal changes. Specific materials vary by collection and are listed on each product page.
How do I care for my barrel sauna or fire table?
Barrel saunas benefit from periodic exterior treatment with a wood-safe sealant, while fire tables should be covered when not in use. Detailed care guides are included with each product and available on our site.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by 30-Day Returns.
Built for Real Life
Durable, weather-resistant materials designed to bring lasting comfort to your deck, patio, or garden.
